Domestic Customers:
We ship via FedEx Ground or USPS Priority Mail, and occasionally by USPS First Class Mail (small packages) whichever is more cost effective. Shipping & Handling (S&H) costs include carrier charges, packaging, and handling. Ownership of items transfers at time of shipment. If you desire to purchase insurance, please state that initially, and a quotation for insurance will be included. To-date, we have had no packages lost by any of the carriers we have used.
Domestic payment may be made by personal check, money order, or PayPal. PayPal fees are passed along to the purchaser.
Notice: effective May 6, 2010, international customers are responsible for all shipping costs, including replacement parts. Markless Astronomics endeavors to deliver products which work as described and our track record is very good. However, due to the exorbitant shipping costs to all international locations, shipping for replacement parts for any reason to those locations will not be born by Markless Astronomics. S&H to international locations is often in excess of the price of the accessory. Markless Astronomics will supply replacements for defective and missing components under warranty, but the amount of shipping costs in excess of USA domestic shipping is the responsibility of the international customer. Our only other alternative is to cease sales to international locations, which neither us or the customer wants us to do.
Markless Astronomics accessories have been designed to function on Obsession and other big Dob telescopes. However, we cannot be responsible for form, fit, or function difficulties brought about by unannounced design changes to a telescope, which the customer has procurred. This is especially true for any newly released telescope.
International Shipping & Handling (S&H) quotations consist of carrier charges, packaging, document preparation, and special handling required (beyond domestic shipping). Consequently there will be a $10 charge INCLUDED in any shipping and handling estimate. Brokerage fees at the destination are not included.
Only a traceable-to-destination method of shipping will be used for large packages. We use exclusively the US Postal Service (USPS). Two classes of shipping generally are available: Express Mail International and Priority Mail International. Ownership of items transfers at time of shipment. If you desire insurance, please state that initially and a quotation for insurance will be included.
If requested, small lightweight packages may be shipped via USPS First Class International Mail, but are not traceable. Once shipped, they are non-refundable if they fail to reach you.
Special note to Canadian customers: Shipping to Canada is problematic and often expensive due to the brokerage fees charged there. Nearly all carriers such as FedEx Ground, UPS Ground, and others have relatively low shipping costs, but they employ brokers who charge as much as $25 to $40 to clear a package. Apparently, there is no way to determine in advance how much they will charge. The USPS has low rates and the fees are lower, but the delivery sometimes is delayed inexplicably at the border. Please be aware of those factors when you order items from us and when you specify a carrier.
International payment is by PayPal only. PayPal fees are passed along to the purchaser.
Copyright 2003-2011, by Charles Starks, Charlotte, NC, All Rights Reserved
Updated: 7:48 AM 5/18/2011